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Recovery for underperformance, payment for over performance and non-recurrent Service Lines can be recorded against a contract by the Commissioner.

View the online guide.

Recovery for underperformance

  1. Open Payments.
  2. Select Payment Adjustment Update.
  3. Select Create Payment Adjustment.
  4. Select the magnifying glass to see a list of adjustments.
  5. Select the adjustment you need.
  6. Add the relevant adjustment.
  7. You can add an attachment if needed.
  8. Select Save.
  9. If need to make a further adjustment, select Save/Create.

The amount entered must always be a monthly amount to be deducted with the number of monthly payments required.

Providers and Performers mut be advised to redeclare their earnings when the Post-ARR facility is available.

Payment for over performance

There are no specific adjustment codes for over performance.

The amount must be superannuable. The additional money must be entered as a new Non Recurring service line for 1819 which will increase the superannuable ceiling.

Providers and Performers must be advised to redeclare their earnings when the Post-ARR facility is available.

Non recurrent Service Lines

Non recurrent Service Lines must be entered for the full calendar month and not just for one day to prevent any issues.

One day entries for NPE/NPEE must be avoided where possible as this can cause issues if the performer is on the contract for the full year but there are gaps in the NPE/NPEE records. The system will prorate the values to a full year.