If you enter incorrect Compass account details five or more times, your account will be locked for 30 minutes. After 30 minutes, you can try again to access your account.
Alternatively, if you're a provider, performer or a Commissioner administrator then you can contact our Helpdesk:
Email: using our online webform
Telephone: 0300 330 1348 / 0191 279 0572
Participant users
Any participant user must be unlocked by the administrator who created their account.
If you're a Commissioner contact the Administrator who originally created your Compass account.
If you're a member of practice staff then your practice provider who granted you access will be able to unlock your account.