You must contact:
- dentalcases@nhsbsa.nhs.uk for England
- your Local Health Board (LHB) for Wales
Contacting Dental Cases in England
You must provide:
- your provider number
- Personal ID
- the correct pay statement
- the patient's name and date of birth or claim reference number
The information must be sent from your secure nhs.net email address.
If you do not have an NHS email, contact dentalcases@nhsbsa.nhs.uk.
Outcome of claim review
Late claims would only be allowed if this was due to an NHS Business Services Authority (NHSBSA) error.
An override rule may be applied on your contract to allow the claims to reprocessed.
If an override rule is created:
- electronic claims can be resent under a Schedule Query (SQ) indicator
- online claims can be amended in Compass
If the Year End report has been generated, the claims cannot be amended.
NHSBSA will either:
- amend your annual contracted UDA target
- agree not to carry over part or all your UDA shortfall
If the late submissions are not allowed, you can appeal the decision.