This could be due to a number of reasons
- The provider may have gone into a negative schedule due to an adjustment put on by their Commissioner (Sustainability and Transformation Partnership / Local Health Board) for example a claw back for an overpayment
- The contract may have closed and the practice still sent claims in after the closed date resulting in no allocation for NHS Dental Services to take the patients charges from
- The monthly deductions may be more than the contract has received in payment that particular month
You'll need to check the above to establish the reason for the outstanding amount we have requested.
To check if it's an adjustment by the Commissioner you would go on Compass and check the adjustments, if it's due to an adjustment put on by the Commissioner you will need to refer the caller back to them.