The message 'payment not made' only appeared on schedules produced before Compass.
It would appear on a schedule if bank details were not present at the schedule cut off date.
If bank details are not in place at the schedule run, there's a separate report the Dental Finance Team receive in Eastbourne.
The team will check Compass to see if bank account details are entered.
If they're in place, the team will arrange payment. This will be processed within 3 working days.