Your dental practice will charge you if you need a replacement for a lost or broken:
- NHS denture, bridge or orthodontic appliance in England
- orthodontic appliance in Wales
This is sometimes referred to as a ‘Regulation 11 replacement appliance’.
The current charge is:
- £99.60 per appliance in England
- £86.40 per orthodontic appliance in Wales
You must pay the NHS charge even if you normally qualify for free or reduced cost NHS dental services.
You may be able to claim a refund if:
- paying the charge caused you undue financial hardship
- you took reasonable care of the appliance
- you were receiving a qualifying benefit or named on a valid exemption certificate at the time of treatment
To claim a refund, download and print an FP17R11 form and send it with your receipts to:
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN
You must complete part 2 with information about the appliance's loss or damage and submit the original receipt. We cannot accept a photocopy.
If you've lost your original receipt, your dental practice can provide you with a duplicate.