You can pay your PCN in full or set up a Direct Debit (DD) on our website.
You can only make payment once you've received a PCN. If you've only received an enquiry letter, you cannot make a payment.
To set up a DD, you must confirm you:
- are using your own bank account
- are the only person required to authorise debits from this account
- understand if we're unable to take payment on more than one occasion, you may have to pay extra charges and may not be able to pay by DD again
If you're unable to pay or set up a DD online, you can make payment 24 hours a day by calling our payment line:
- 0300 330 1293 for Dental Exemption Checking Service (DECS)
- 0300 330 9291 for Prescription Exemption Checking Service (PECS)
You can make part payment towards your outstanding balance by:
- choosing the ‘part payment’ option and typing the amount into your phone when asked, if paying by phone
- changing the amount when asked ‘How much are you paying today’ if paying online
Once you’ve made a payment on the payment line, you’ll be asked if you want to make another payment. This means you can pay for multiple cases on the same call.
If you cannot pay using these methods, you can send a cheque or Postal Order to ‘NHS Business Services Authority’. You must write your reference number and postcode on the back.
If you want to pay for multiple cases using one cheque or Postal Order, you must write all the reference numbers on the back.
If you’ve got separate DECS and PECS cases, separate cheques or Postal Orders must be sent.
Address:
Dental Exemption Checking Service
Bridge House
152 Pilgrim Street
Newcastle Upon Tyne
NE1 6SN
Prescription Exemption Checking Service
Bridge House
152 Pilgrim Street
Newcastle Upon Tyne
NE1 6SN
You can also ask a third-party such as a friend or family member to pay on your behalf.
Check what help you could get to pay for NHS costs and apply online.