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You can claim a refund of your PPC if you become entitled to free NHS prescriptions.

Refunds must be claimed within 3 months of being entitled.

If your PPC expires while you're in hospital, you must claim within 3 months of the PPC expiry date.

If you have a valid maternity or medical exemption certificate that was processed on or after 23 June 2025, we'll issue any refund automatically. If you've not received a refund, contact our helpdesk.

If your maternity or medical exemption certificate was processed before 23 June 2025, you must apply for the refund within 3 months of when your exemption certificate was processed.

Refunds can only be claimed if you became entitled either:

  • in the first month of a 3-month PPC
  • before the last month of a 12-month PPC

If you have a paper PPC, it must be destroyed.

Qualifying benefit or War Pension

If you receive a qualifying benefit or have a War Pension, send us a copy of your benefit award letter or certificate:

Email address: nhsbsa.ppc1@nhsbsa.nhs.uk

Address:

Policy Refunds
NHSBSA
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN

If your qualifying benefit is Universal Credit (UC), we must see your award notices covering the 4 most recent assessment periods.  If it's a new claim and you do not have 4 award notices, you must send in all you have.

Send these to us as a PDF which can be downloaded from your UC account within the 'Payment' section.

To access your statements online you’ll need to:

  1. Log in to your Universal Credit account.
  2. Go to the 'Statement Summary' page.
  3. Select the relevant statement - the statement will appear on your screen.
  4. Select the option to Print to PDF or Save as PDF.

Exemptions

If you have a valid exemption, contact our helpdesk to claim a refund.

Exemptions include:

  • NHS Tax Credit Exemption Certificate
  • HC2 certificate
  • maternity exemption certificate
  • medical exemption certificate
  • being aged 60 or over

Full-time education

If you're aged 16, 17, or 18 and have returned to full-time education, send us a covering letter with evidence of your course.

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