They’ll be scanned onto your pension record and posted back within 15 working days from the date they were received.
We return original and certified copies of documents by Royal Mail Signed For 2nd Class within the UK.
Passports are sent by Royal Mail Special Delivery Guaranteed by 1pm next day.
Any documents that are photocopies will not be returned and securely destroyed.
Documents to be returned outside of the UK will be sent by international signed for mail. Only documents that have been sent to us with a pre-paid return envelope will be given a tracking reference.