We have a complaints procedure for members and employers.
Members
Contact our Pensions Customer Hub by:
Telephone: 0300 330 1346
Email address: nhsbsa.pensionsmember@nhsbsa.nhs.uk
If our Pensions Customer Hub is unable to resolve your complaint, they’ll refer your information to our Complaints and Disputes team who will investigate your issue further.
Informal complaints will receive contact from the complaints team within 15 working days, with an aim to provide a resolution within this time.
Formal complaints will be responded to within 40 working days.
Employers
Contact our Pensions Customer Hub by:
Telephone: 0300 3301 353
Email address: nhsbsa.pensionsemployers@nhsbsa.nhs.uk
If your complaint is about a serious ill health case, contact the Stakeholder Engagement Team (SET) at stakeholderengagement@nhsbsa.nhs.uk.