If you have access to POL, you can:
- add additional users
- amend access
- update employer contact details
- update employee's contact details
- complete forms
Add additional users, amend access and update employer contact details
This must be done by the main administrator.
On POL, select Administer Employer Access.
If you’re updating contact details, you can also email contactdetails@nhsbsa.nhs.uk.
Update employee’s personal details
If your employee's date of birth or National Insurance (NI) number have not previously been verified, complete the SD55G.
If they've been verified, email datamanagement@nhsbsa.nhs.uk.
You must confirm you’ve seen evidence of the correct date of birth or NI number.
Completing forms
Find the POL guides available on our website for guidance on completing forms.
If you’ve submitted a form and the update is not showing within 24 hours, an error has occurred.
Check the 'Error Handling' section on POL. Do not re-submit the data as this will duplicate the error.
If you see the error ‘There are update forms in suspense at NHSBSA’, email datamanagement@nhsbsa.nhs.uk. Use ‘AWARD PENDING’ followed by the employee’s membership number as the subject of the email.
You’ll be contacted by email once the error has cleared.
If you see error ‘EPOL - VXML Produced could not be saved’, send an AW295 estimate request form to us letting us know you’re unable to view employees benefit statements.
If there’s no error in the ‘Employer Allocated’ section, the error may need to be resolved by us. This will be viewable under the ‘NHS Allocated Errors’ section.
Email datamanagement@nhsbsa.nhs.uk if you need the error to be resolved urgently.
Data Management will action any updates to forms within 48 hours.
Contacting POL
Email polhd@nhsbsa.nhs.uk if:
- you need a password reset and you’re the main administrator
- you’re suspended from POL and you’re the main administrator
- you need to send a change of administrator form
- you need to update your account details and you’re the main administrator
If you’re not the main administrator, contact your local administrator.
Emails are responded to in date order. You'll receive a response within 5 working days.
For any other queries, contact the employer helpline.