HR Shared Services (HRSS) have a dedicated Query team who are the first point of contact for any query.
The Query team can be contacted by phone or webchat during the opening hours, Monday to Friday 8.30am to 5.30pm. Contact details for the team can be found on the dedicated HRSS Contact Us Page. The page also allows customers to contact HRSS 24 hours a day, seven days a week through a Contact Form.
If your query is more complex and requires specialist knowledge from a particular HRSS team, your email will be passed to the relevant team to respond, if you need to contact another HRSS team directly, please use the email address below:
| Team | Email address | Contact for |
|---|---|---|
| Query |
General systems enquiries including access to the Trac recruitment system |
|
|
Administration Assistants |
To request reference requests for existing or ex-employees |
|
|
Business Improvement |
To request new and amends to existing processes |
|
|
Quality (Security Incidents and Service Issues) |
To raise service issues and feedback with regards to the HRSS Recruitment Process |
|
|
Quality (Subject Access Requests (SAR), File Requests and Right to be Forgotten request) |
To request information relating to Freedom of Information (FOI), Subject Access Request (SAR), employee file requests, and Right to be Forgotten requests |
|
|
DH Legacy |
Reference requests, proof of service and pension entitlement queries for former and current employees of certain Primary Care Trusts (PCT) and Strategic Health Authorities (SHA) |
|
| ESR |
ESR system and user administration, Manager Self Service support and Smartcard management |
|
| MI |
Reporting and data analysis |