MCP allows employers to pay employer and employee contributions monthly by Direct Debit (DD).
Pension administrators can schedule payments in advance of the monthly deadline to cancel late payments.
If you do not have access to MCP, you must submit the GP1 or RFT1 on Pensions Online (POL).
Unable to login to MCP
If you forget your password or are locked out, select forgotten your password from the sign in page and follow the instructions.
Contact our helpdesk at polhd@nhsbsa.nhs.uk if you're still not able to access the system. You must confirm:
- your employing authority (EA) code
- your username
- any error messages or a description of the issues you’re having
- the time and date you tried to access the system
Change the primary MCP user
The primary user on MCP sets up and maintains standard users.
To change a primary user, complete the ‘Make Contribution Payment Primary User Change’ form and send it to polhd@nhsbsa.nhs.uk.
Add an MCP user
Standard users cannot add or delete users.
To add or delete standard users, a primary user must:
- Sign in to MCP.
- Select admin features.
- Add or delete standard users.