Only ‘Super users’ can deactivate or reactivate a user account.
When deactivating a Super user, you must amend their role to a non Super user role first. Deactivated Super users count towards the total limit of 7 Super users per account.
To change a user role:
- Select Manage users from the 'Manage the account' section of the dashboard.
- Select the user you want to change.
- Select Change details.
- Confirm the user’s name and job title and select Continue.
- Select a new user role and select Continue.
- To confirm the changes, select Save changes.
You can now deactivate the user by selecting the Deactivate account. You can reactivate a user by selecting the Reactivate account.
To deactivate a user:
- select Manage users from the 'Manage the account' section of the dashboard.
- Select the user you want to deactivate.
- Select Deactivate account.
If the user has access to more than one organisation, they'll only lose access to the organisation which has deactivated them.
The user will receive an email notification to confirm they've been deactivated or reactivated.
Further support and user guides are available on our website.
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