You can register for My NHS Pension if you:
- currently pay into the NHS Pension Scheme
- have paid into the NHS Pension Scheme previously but no longer do
- are getting paid NHS pension benefits
You cannot currently register for My NHS Pension if you're:
- a child dependant of a member who has died
- acting on a member's behalf, even if you have Power of Attorney
Registering for first time use
You’ll be sent a unique registration code and personal ID code by letter or email.
If you've not received the email from My NHS Pension, check your junk or spam folders. It can take up to 24 hours for you to receive any emails.
You must:
- Go to the My NHS Pension website.
- Select Sign in/Register.
- View and accept the terms and conditions.
- Select Register.
- Enter your registration information.
- Enter all details requested onscreen.
- Create a username and password - if you're having problems, check the criteria for creating a username and password.
- Enter your email address - we recommend using your personal email address as it will be used for account recovery.
- Create security questions.
- Verify your email - if you do not verify your email, you’ll not be able to use any of the self service functions.
Registration and personal ID codes
The registration and personal ID codes uses a mixture of numbers and letters.
The letters are case sensitive. Make sure the letters 'L', 'I' and 'O' and numbers '1' and '0' are entered correctly. Your invitation letter or email will have a phonetic breakdown.
Email address
Your email address will not be accepted if it includes any of the following special characters:
! ” $ & ’ * ; : < = > [ \ ] ^ ` { | } ~
You must use an alternative personal email address that does not include a special character.
If you do not have an alternative email address to use, email nhsbsa.mynhspension@nhsbsa.nhs.uk.
Verifying your email
If you do not verify your email after registering, you’ll receive a reminder email asking you to complete verification.
If you have not received this, check your junk and spam folders. The email will be sent from mynhspensionnoreply@nhsbsa.nhs.uk.
If you do not have the verification email, sign in to My NHS Pension and select ‘Resend’ in the notification bar at the top of the screen.
Two-factor authentication (2FA)
When you first log in, you must set up 2FA. 2FA protects your My NHS Pension account by asking for a unique security code each time you sign in.
You can chose to get your security codes:
- sent by text message
- using an authenticator app downloaded on your phone
If you do not have a mobile phone for SMS text message, you can use the Google, Microsoft, and Apple authenticator app on most laptops or PCs.
If you lose access to your 2FA device, you can recover your My NHS Pension account by entering a unique recovery code.
When you register you'll get 10 recovery codes. You should make a copy of these, and each code can only be used once.
Other pension records
You'll have a separate pension record if you also have:
- a Pension Credit record from a divorce or dissolution of a civil partnership
- an adult dependant’s pension
If you have more than one record, email nhsbsa.mynhspension@nhsbsa.nhs.uk with the membership number for that record. We’ll send you registration details for your other record.
You’ll have separate logins for each account.