If you've not received a payment you were due, check the following:
- Check your account balance with your bank. Sometimes pending transactions do not appear on your balance.
- Check to see if the payment has been made into a holding or central account at your bank. If this is the case and you cannot access the money, you must ask your bank to return the payment to us. Once your bank has returned the payment, we can arrange for the payment to be paid to you. We cannot advise you on how long this process will take.
- Check your old bank account if you have recently changed or closed your bank account.
- Check your bank details are correct on the 'Personal Details' section of your MyFunding account.
If you’ve checked all of the above and your bank cannot explain why you did not receive the payment, contact us so we can investigate further.
If you need to change the bank or building society account we pay your bursary into, there is guidance in How do I tell you about any change to my personal details?