To update your address or email address, contact us.
If you're receiving Universal Credit (UC), you must also update your address with the Department for Work and Pensions (DWP).
If your name is incorrect or you've changed your name, you must send us evidence.
You can send your evidence by email to healthy.start@nhsbsa.nhs.uk or by post to:
Healthy Start
NHS Business Services Authority
Bridge House
152 Pilgrim Street
NEWCASTLE UPON TYNE
NE1 6SN
If you're receiving UC, you must also update your name with the DWP.
We'll post a new NHS Healthy Start prepaid card to you within 10 working days of receiving your evidence.
When you receive your new card, you must destroy the old card.
Incorrect name evidence
Send us either your:
- birth certificate
- passport
- driving licence
- marriage certificate
Name change evidence
Send us either your:
- marriage certificate
- civil partnership certificate
- deed poll