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While submitting a claim, you must also provide supporting evidence which may include:

In some cases, proof of payment may also be needed for a 40% claim.

Each piece of evidence must:

  • be in PDF, JPG or PNG format
  • be no larger than 2MB
  • be an original document
  • be clear and in focus
  • not be cropped - it must show the whole document

Each document can be accepted as a scanned image or photo.

If a document is password protected or encrypted, the system will not accept it.

Proof of payment

The evidence must confirm:

  • the course or qualification name
  • the training provider or awarding body name
  • how much they paid
  • the payment date
  • the name of the care provider making the payment
  • the name of the training provider receiving the payment or issuing the invoice

If you paid in more than one instalment, you must provide evidence of the total cost.

If you paid for more than one learner in one transaction, this will be accepted if the invoice has a breakdown of the total payment for separate learners or courses.

Up to 10 separate documents can be uploaded for proof of payment if a single document does not show all the information needed.

An invoice alone does not show you've paid. You must also send a receipt for proof of payment.

If your invoice or receipt shows a payment of £15,000 or more, you must also upload a bank statement showing the payment. If you’re sending a bank statement, you must remove any information not relevant to your claim.

Evidence for internal training claims can include proof of payment to either:

  • an awarding organisation for learner registration and certification fees
  • a third-party training subsidiary

Care provider has paid 60% of full training cost to training provider

In some cases, organisations have an agreement with the training providers where they pay only 60% of the course costs upfront rather than 100%. In these instances, you must provide evidence where the full costs of the course are shown on the payment evidence and we can see they've paid 60% only.

If you've paid 60% but the full costs are not shown on the payment evidence, these claims will be rejected. You must update your claim to show total costs of the course on the payment evidence.

When these claims are approved, an email is sent confirming we need evidence of payment for the remaining 40%. This evidence can be submitted on the system under the same claim.

Proof of completion

Learning and Development Support Scheme (LDSS) claims

The dated certificate of completion must include the:

  • course or qualification name
  • learner name
  • unique learner number or candidate registration number if applicable
  • name of the awarding organisation
  • name of the training provider or learning centre

This must show on a single document.

If the employee failed the course and did not receive a completion certificate, we must see evidence the course was completed.

If the claim is for multiple learners (ML), the proof of completion must be submitted within 3 months of the last learner completing the course.

There is no defined list so you must give any evidence you have confirming the course was completed. The processing team will advise if the evidence is acceptable.

OMMT claims

The dated certification of completion must include the:

  • learner's name
  • course name
  • date of completion
  • approved trainer's name and number
  • approved trainer's signature

You can get proof of completion certificates for internal OMMT from NHS England.